So I messaged my trainer this morning to ask to reschedule to another time because I was not feeling well. Her reply was she still has to charge me, because another client wanted to train with her today and she had to tell them no because she was fully booked. So she is charging me otherwise she ‘loses out’. She also said I should have told her yesterday.
It’s not like I would have known yesterday to cancel, I thought I would feel OK today, but obviously I didn’t. And if I cancelled and had felt alright today, then I would have not had a session. So it just doesn’t make sense.
Grr, am pretty angry about it now, she always asks me to adjust times she has scheduled me in (eg arrange a few days ahead for a 10.30 session, then that morning she asks if I can come in at 10) and almost every time I have changed to the time she has asked. Well not anymore, I’ll just tell her I have a meeting or whatever and can’t change the time originally booked.
I do pay a lot of money for this training, and I can’t just throw away sessions. I understand from her point of view she had a full day, then by me asking to change times that she won’t have a full days work, but I bet she gets the other client to come in on another day and makes the money anyway.
So in summary, I am annoyed, in addition to feeling like crap.